Understanding the Difference Between Domain, Hosting, and Email

When it comes to managing your website, one of the most common areas of confusion is understanding who handles what.

Clients often reach out to us asking about their domain expiry or renewal dates. While we are always happy to guide you, it’s important to know that domain management is not part of our services.

Let’s break it down clearly.

1. We Do NOT Handle Domain Registrations

Domain registration involves purchasing and renewing your website name (example: yourwebsite.com).This is always handled by the domain registrar—the company where you originally bought the domain.

If you need information such as:

• Domain expiry date

• Renewal details

• Registrar login

• Domain lock/unlock status

👉 Please contact your domain provider directly. They are the only ones who can give you accurate updates regarding domain validity and renewal.

2. What We Handle: Hosting Services

While we don’t manage domains, we do manage hosting services.Hosting is where your website’s files, images, code, and database are stored.

For any of the following:

• Website loading issues

• Server performance

• Hosting renewal

• Hosting upgrades

• Data backup on the hosting server

👉 You can contact us anytime. We are responsible for your website hosting environment.

In simple terms:

• Domain = Website Name

• Hosting = Website Storage & Performance

Both are essential but managed by different service providers.

3. Email Services — Check With Your Email Provider

If your business uses custom email accounts like info@yourdomain.com, these are usually handled by:

• Google Workspace

• Microsoft 365

• Zoho Mail

• cPanel Email

• Your domain/hosting provider (in some cases)

For email-related issues like:

• Password resets

• Email not sending/receiving

• Email storage full

• Email migration

👉 Please contact your email service provider for support.

Quick Summary

Service Needed	Who to Contact
Domain (expiry, renewal, ownership)	Your domain provider
Hosting	Us
Email (login issues, configuration, password reset)	Your email provider

Conclusion

To maintain a smooth, efficient workflow, each service must be handled by the right provider. We are fully committed to supporting you with hosting, but domain and email services require contacting the respective providers.