Step-by-Step Instructions to Prove Domain Ownership & Reclaim on Wix

Step 1: Confirm Domain Registrar Access

Ensure you or your client has access to the domain registrar (e.g., GoDaddy, Google Domains, Namecheap) where the domain www.yourdomain.com is registered.

Step 2: Contact Wix Support

Go to the Wix Support page and initiate a ticket or live chat with the following request:

"I am the rightful owner of the domain www.yourdomain.com, but it is currently connected to another Wix account that we do not have access to. I would like to prove ownership and connect it to my Wix account."

Step 3: Gather the Following Documents

Wix requires solid proof that you are the legal domain owner:

1. ✅ Statutory Declaration Letter (Notarized)

   • A legal declaration signed and notarized stating:

     • Your identity

     • Your relationship to the domain

     • The reason for reclaiming

     • A request to Wix to transfer the domain

     • A confirmation that you are authorized to act on behalf of the company

       
       

2. ✅ Proof of Domain Registration

   • A screenshot or PDF from the domain registrar account (GoDaddy, etc.) showing:

     • The domain

     • Registrant name matching your business

     • Date of registration

     • Your contact information

       
       

3. ✅ Company Incorporation Certificate

   • Official documentation proving the legal name of your business

     
     

4. ✅ Business Email & Website Usage Proof

   • Business email addresses associated with the domain (e.g., info@yourdomain.com)

   • Screenshots showing previous website content, if available

     
     

5. ✅ Letter of Authorization

   • If you're acting on behalf of a client, include a signed letter from them authorizing you to request the transfer

     
     

6. ✅ Communication Evidence with the Previous Developer

   • Any emails or chats where the previous developer confirms they have removed the domain from their Wix account

     
     

7. ✅ Legal Write-Up / Cover Letter

   • Write a formal letter summarizing the issue, proving ownership, and requesting transfer

     
     

Step 4: Create TXT Record (Domain Verification)

Ask Wix support to provide a TXT verification record. Then:

• Log in to the domain registrar

• Go to DNS settings

• Add the TXT record as instructed

• This proves technical control of the domain

  
  

Step 5: Wait for DNS Propagation

TXT record propagation may take 30 minutes to 24 hours. Wix will then verify domain control.

Step 6: Submit All Documents to Wix

Send all compiled documents to Wix support via the ticket or email they provide. Label everything clearly and concisely.

Step 7: Follow Up & Be Persistent

Follow up regularly—Wix may take 3–7 days to process such requests. Reaffirm that you're the legal owner and that the site is being redeveloped.

Step 8: Disconnect from Previous Wix Account

Once verified, Wix will disconnect the domain from the old Wix account.

Step 9: Connect the Domain to Your New Account

• Log in to your Wix account

• Go to Domains > Connect a Domain

• Follow the instructions to link the now-verified domain

  
  

Step 10: Final Domain Setup

Update DNS settings as required and ensure the domain is pointing correctly. Test accessibility after DNS is fully propagated.

✅ Pro Tips to Strengthen Your Case

• Use company letterhead for all formal letters.

• If legal help is available, get the statutory declaration and cover letter reviewed by an attorney.

• Be polite but persistent with Wix—escalate if no response within 5 working days.