Can I Request a Refund After Website Development Has Begun?

A Transparent and Fair Approach for All Clients

At COSMIC 365 AI, we believe in clarity, fairness, and professional commitment.

Occasionally, after starting a website development project, clients may decide not to move forward or may request major changes in technology or hosting preferences.

These changes may include:

• Requesting the website to be developed in Drupal

• Requesting the website to be developed in Joomla

• Requesting the website to be developed in WordPress

• Choosing WooCommerce, Shopify, or Canva as the platform

• Requesting to host the website on a personal / external server

• Deciding not to change DNS or name servers

When these requests arise after development work has already begun, the question often asked is:

Can I get a refund?

Yes — a refund is available, but it is limited.

Clients are eligible for a 25% refund if they choose to discontinue after the project has commenced.

Why Only 25%?

As soon as an order is confirmed and payment is received, COSMIC365 AI assigns a dedicated team to begin work immediately. A standard project involves nine skilled professionals:

Role	Team Members
Designers	2
Developers	2
Content Writers	2
Testers	2
Project Lead	1

These professionals invest significant time in:

• Planning and task allocation

• Initial design and development setup

• Preparation of resources and documentation

• Project scheduling and workflow execution

What Is Already Invested

By the time a cancellation request is made, COSMIC 365 AI has already incurred:

• Salary costs for all team members involved

• Resource allocation and operational expenses

• Opportunity cost (other projects waiting due to dedicated scheduling)

• Time invested in project analysis and setup

Understanding the Balance

If a refund is processed:

• The client receives 25% of the amount paid.

• COSMIC 365 AI absorbs the remaining 75% cost, which has already been invested in manpower and operations

This structure ensures fairness to both parties and maintains professional transparency.

Conclusion

Changing direction or rethinking a project is sometimes necessary. However, once a development project begins, real work and real effort are invested.

At COSMIC365 AI, our 25% refund policy reflects a balanced approach that respects both the needs of the client and the value of the team’s work.

We remain committed to delivering excellence, transparency, and fairness in every project we undertake.